Complaint Investigation Report

staff yell at them and mock them. All staff interviewed said they never speak inappropriately to residents or about residents as well. All staff spoken to have said that every staff meeting has in-services and reiterate the importance of treating the residents with respect and how to speak to them with good communication. It was alleged that a staff was reading resident council meeting minutes in the Med-Tech room, laughing and mocking residents. LPA spoke to Med-Tech staff and the Wellness Coordinator and all of them do not recall any staff talking, laughing, and mocking residents in their room and confirms no one has ever done that.

Therefore, based on LPA Tea's observations, interviews conducted, and records reviewed the allegation that facility staff speaks inappropriately to residents has been determined as UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

No deficiencies cited at this time and an exit interview was conducted with Executive Director (ED) Carmen Galicia. A copy of the report was provided to the facility.