Complaint Investigation Report

Because the item was later returned to the R1, no personal belongings were stolen or thrown away by staff.

Regarding the allegation that Staff did not prevent resident’s personal property from being damaged, it was reported that clothing items were damaged while assisting to change resident’s shirts. When LPA interviewed R1, it was reported that clothes get damaged after washing. Per review of R1’s admission agreement, the facility shall not be responsible for the loss of any personal property belonging due to theft, fire, or any other cause, unless the loss or damage was caused by the facility’s negligence or that of employees. Two out of four residents interviewed stated there have been instances where their laundry has been damaged after washing. One out of four residents denied the allegation. One out of four residents did not provide relevant information. Three out of five staff denied the allegation. Two out of five staff did not provide relevant information. There was no evidence stating that R1's belongings were damaged.

Based on the evidence gathered during the investigation, the allegations are found to be Unsubstantiated , meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of the present report was provided to the Executive Director. Appeal Rights were reviewed. .