Complaint Investigation Report

The Administrator reported that the Responsible Party did not request any documents from them. Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff did not provide all resident medications to residents authorized representative, revealed the following. It was reported that when R1 moved out of the facility on October 18, 2024, the Responsible Party was not provided with all R1’s medications. No specific medications were named and the number of medications not provided was not reported. Staff 1 (S1) and the Wellness Director (WD) both reported that when R1 moved out of the facility the Responsible Party was provided with all of R1’s medications and medication list. A review of records shows there is no sign out sheet showing the medication was provided to R1’s responsible party. There is no regulation that requires a resident or responsible party to sign for their medication when they leave the facility. At the time of the 10-day visit Staff 1 reported and LPA verified that there were no medications for R1 at the facility. Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff did not provide adequate laundry services to resident in care, revealed the following. It was reported that R1’s laundry was not being done, and dirty laundry was piled on the floor. No dates or times were provided. Staff 2 (S2) reported that laundry is done once a week for residents except for those who do their own laundry, S2 reported that if required laundry is done more frequently based on need. S2 reported that on a few occasions R1 took all of their laundry out of the hamper and put it in the corner or the closet. S2 reported that they always did R1's laundry and made sure they put it in the proper place. S2 reported staff do a good making sure all the residents' laundry is done regularly and the residents always have clean clothes to wear. Photographic evidence was provided showing a pile of clothes. The condition of the clothes, clean or dirty cannot be determined by the picture and it is unknown how or why the clothes were in a pile. Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.