Complaint Investigation Report

Regarding the allegation that Staff are denying a client from making telephone calls , the following has been concluded: Two clients were interviewed out of four currently admitted clients, with one additional client absent at the time of the two visits and the fourth client stated to not be verbal per their Regional Center of Orange County assessment. The clients stated that they either were in possession of a personal device or that they had the ability to use the facility’s phone at their discretion. Additional witnesses denied having encountered any interference with telephone interactions with the clients, along with one witness confirming they speak with one of the clients twice a day on average.

Regarding the allegation that Staff did not provide safe transportation to a client , facility staff tasked with providing transportation were verified to be in possession of a current driver license. The facility relies on personal vehicle usage. Vehicles present on the premises during both inspections were verified to be consistent in size with the transportation of up to four clients in addition to one staff member, but not more. During the interviews with facility clients, no concerns about having to travel in vehicles in excess of their capacity were brought up.

Regarding the allegation that Staff are making inappropriate comments towards the client , the following has been concluded: Both clients interviewed denied having any concerns or complaints regarding their ongoing interactions with facility staff members. No occurrences of inappropriate comments were reported by witnesses interviewed either. The most recent unannounced visit conducted by Regional Center of Orange County staff actually concluded to the fact that clients present were satisfied with their current placement.

Regarding the allegation that Staff are denying a client from meeting their hygiene needs , the following has been concluded: Per the individual assessments as well as Individual Needs and Services Plans reviewed, facility clients do not require active assistance with toileting care and are assessed to be able to meet their own hygiene needs with support and reminders from the staff. C1 is stated to be “independent and does not need reminders to brush [their] teeth or shower” Staff was actively observed providing hygiene supplies to the clients as needed during the facility visits.