Complaint Investigation Report

vaccine and it was their choice. There were girls that take it because they were conserved by their family. S1 said the clients are not influenced or force to do anything and that goes not with just medical stuff but with everything. AD Tran who has a nurse background says he heavily advocates for their rights. At the time, most of the clients said no to the vaccine. He stated that a family member of C1 wanted her to take the vaccine. Per interviews with current clients at the facility, four out four have similarly stated that they make their own individual medical choices. None of the staff at the facility has ever influence or force to make decisions about their health. One client did complain that a representative from Orange County Regional Center was adamant about having them get the Covid vaccine. Another client address they are aware of their rights and that they read about their rights on the sign of Personal Rights downstairs in the living room.

It was alleged that reporting requirements are not being met. A witness stated that the facility never reported Covid infections to licensing or Orange County Public Health at the time. When C1 came to visit, they tested positive. Clients were infected with Covid and the facility did not follow proper Covid protocol. AD Tran said the facility absolutely followed the reporting requirements with Covid. They reported Covid cases to Licensing, Regional Center and Public Health. S1 also stated they reported to the proper agencies or authorities when someone was infected with Covid. Three out of four clients stated that the staff did report when someone was sick with Covid. The other client does not remember.

It was alleged that facility is not following Covid precautionary measures. LPA spoke to a witness who visited the facility during Covid. The witness said they were visiting and noticing staff at the facility not wearing masks properly. None of the staff check their temperature. Clients did not have masks on. Current clients and staff at the facility interviewed believed the facility was following the proper Covid screening procedures at the time. Clients and staff said that there was someone taking visitors temperature. They gave masks to people who were visiting when they did not have one. There are hand sanitizers. Clients mention there are signs posted in the bathroom in how to wash their hands and for twenty seconds. LPA noticed the facility has a box of masks and hand sanitizers by the front door. Former client C1 said sometimes the staff wear masks and would take temperatures. C1 also said that when someone was coughing the staff would ask them to wear a mask.

It was alleged that medication is not being given to client as prescribed. LPA spoke to a witness that stated C1 had a bad seizure because the facility had changed pharmacy, and the new pharmacy gave C1 a generic (Complaint Report continued on LIC9099-C)