Complaint Investigation Report

The facility is not responsible for the pharmacy changing medication to a generic form and had no way of knowing if it would affect C1. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning although the allegations may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred.

The investigation into the allegation, political party signs being posted in the facility yard, revealed the following. Staff 1 reported that clients were not urged to put up any signs and the clients came up with the idea to put up signs in the front yard. 4 out of 5 clients interviewed reported they wanted to put up signs in the front yard. C1 was interviewed again on April 12, 2024 and they did not mention anything about the signs. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning although the allegations may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred.

The investigation into the allegation, staff are placing phone calls on speaker phone without caller consent in front of clients, revealed the following. 4 out of 5 clients interviewed reported that the facility provides privacy to each client and denied that the staff placed their calls on speaker phone without consent. 3 out of the 5 clients interviewed, reported that if phone calls are put on speaker, it’s because they decided to put the call on speaker phone. C1 reported that Staff 1 would listen in on their calls without consent, Staff 1 denied this report. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning although the allegations may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred.

The investigation into the allegation, staff are urging clients not to get vaccinated, revealed the following. 4 out of 5 clients interviewed reported that the facility staff asked each client if they wanted to get vaccinated. 4 out of 5 clients interviewed verified that the facility gave each client a choice whether to get vaccinated or not. C1 was interviewed on April 12, 2024. C1 did not report anything about vaccinations. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning although the allegations may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of the report provided.