Complaint Investigation Report

304700428-7-10-2025-47-HC-SDUU-DJNLWS-20250717090733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/24/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20250624172536

TRITON SENIOR CARE, INC DBA COMFORT KEEPERS

HCO is not providing services to client as contracted

Enforcement Analyst (EA) Mila Quinto conducted a complaint investigation regarding the above allegation. Upon arrival, the EA met with the licensee, Kelleen Corfield.

During today's complaint investigation, EA interviewed the licensee and the client care coordinator. According to the licensee, services provided to all clients are listed on the care assessment. Licensee stated they follow up with the clients to ensure they are satisfied with the care received from HCAs.

EA obtained a copy of the care assessment/care plan, copy of a letter sent to a client regarding services and calendar schedule.

Based on the EA's interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the licensee, Kelleen Corfield.