Complaint Investigation Report

306005692-6-2-2022-22-AS-LADS-CGZUPY-20220805154616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/13/2021 and conducted by Evaluator Albert Marin

COMPLAINT CONTROL NUMBER: 22-AS-20210713153033

Staff spoke to resident in an inappropriate tone.

Licensing Program Analysts (LPAs) Albert Marin and Celine De Perio made an unannounced visit to this facility. LPAs met with Administrator (AD) Dwight Dunagan and stated the purpose of this visit.

On allegation that staff spoke to resident in an inappropriate tone, it was reported that On July 12, 2021 Resident 1 (R1) sought assistance from staff member. Staff 1 came in to assist the resident but during the interaction, Staff spoke to R1 in an inappropriate tone. Based on file review and interviews, LPA determined that Staff 1 did not use any foul or demeaning comments towards the resident. LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

LPAs Marin and De Perio conducted an exit interview with AD Dunagan; and copy of this report was left in the facility.