Complaint Investigation Report

Per Licensee she deducted C1's rent monthly starting in August 2025. Licensee stated C1 had requested funds prior to August 2025 and she provided P&I funds to the client. Licensee reported they would not deny a client access to their P&I funds. LPA Mendivil interviewed three separate witnesses who all provide conflicting information whether C1 approved their P&I funds to be used for their share of rent. Per interviews with 1 out of 2 clients they were given their P&I when requested.

Therefore based on the preponderance of evidence through interviews and records reviewed the allegation Facility has failed to provide the client their P&I funds since August 2025 is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report and confidential names list was provided