Complaint Investigation Report

Based on interviews with Juana Mejia, Food Service Director, it was reported that food deliveries are on Monday and Thursday for Sysco and Sunrise produce is delivered as needed. Interviews with Juana reported that all serving staff have their food handlers card. Interviews with 4 out of 5 residents stated the food was fine and the last resident stated the food was cold earlier in the day on 01/13/2025.

Therefore based on interviews and observations the allegation that Staff do not serve residents foods of good quality is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided.