Facility Evaluation Report

On this day, Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to conduct a case management. LPA was greeted and granted entry into the facility and explained the reason for the visit.

LPA Mendivil received a call from Executive Director (ED) Wendy Cruz on 09/22/2025 regarding an incident that occurred on 09/21/2025 around 8pm. ED stated around 8pm two staff members in Memory Care saw an intruder while they were conducting rounds. ED stated all exterior doors were locked on the first floor as it was after visiting hours. ED stated the Tusti PD believe the intruder entered from a second story door or window as Memory Care does not have direct access without a code.

Staff called 911 and called Resident Care Director who was on the first floor. Per ED Tustin PD arrived shortly after and apprehended the intruder. Per ED no residents were harmed and staff conducted visual checks on all residents in Memory Care.

LPA Mendivil did not observe any health and safety concerns.

Based on the observations made during today's visit, no violations noted. Exit interview conducted and a copy of this report was provided.