Complaint Investigation Report

During the course of the interviews with staff, Staff 1 (S1) reported that staff treat the clients with dignity and respect. Per S1 staff are helpful and respect the clients. During the course of the interviews AD reported that no other staff corroborated the allegation of staff yelling and/or using inappropriate language when helping the clients. Per AD staff treat the clients with dignity and respect.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.