Complaint Investigation Report

Per AD, he returned the call but no one answer and stated that the voicemail was full. AD reported that staff are answering the client's family telephone calls and communications. During the interviews with clients, Client 2 (C2) reported that sometimes his family calls and stated that he talks to them. Per C2, staff let him know when his family calls him.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Conanan, and a copy of this report was provided to the facility.