Complaint Investigation Report

306005901-4-3-2025-22-AS-MSTC-DG98EF-20250430222702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/27/2025 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20250327152606

BEACH TERRACE ASSISTED LIVING AND MEMORY CARE

Facility does not have enough staff to meet the residents needs.

Regarding the allegation: Facility does not have enough staff to meet the residents needs.

During the investigation 4 of 6 individuals interviewed denied the allegation. One individual that was interviewed claims there is not enough staff but said everyone is doing a good job. According to the staff members that were interviewed, there are enough caregivers. One individual said, with the census the facility has now, there is enough staff but when the census grows, the facility will need to add to the team. One of the staff members explained that if someone calls off, they will call on other team members to work overtime to cover the shifts.

Based on the information gathered during the investigation through interviews, and observations, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.