Complaint Investigation Report

when a resident is urinating and defecating arounnd the common areas of the third floor. During the walk through conducted on January 16th, LPA smelled a strong urine odor and observed brown stains on the carpet of the third level. Interviews revealed four out of the five residents and seven out of the seven staff identifying a resident leaving accidents around the facility. Three out of the five residents expressed that the accidents are cleaned at various times at the latest being 2 hours. Three out of the seven staff corroborated with the allegation stating that the accidents are not cleaned timely.

Based on observation and interviews, the above allegation is deemed substantiated. A deficiency is being cited the on the attached LIC9099-D.

An exit interview was conducted with Memory Care Program Director Edwin Guzman, and a copy of this report including the LIC9099-D and the appeal rights were provided at exit.