Complaint Investigation Report

One of four staff interviewed stated there is a call system for the assisted living residents on the second floor of the facility, but the call system does not identify the specific resident living unit.

Interviews were conducted with four staff regarding the allegation staff do not respond to residents in a timely manner. Two of four staff interviewed stated that because the facility does not have a call signal system, staff may not respond in a timely manner and were unable to indicate how long a resident must wait to be assisted. One of four staff interviewed stated that although assisted living residents on the second floor of the facility have a call button, the call system does not identify the specific resident living unit and the auditory signal does not produce an auditory signal loud enough to summon staff; therefore staff must be within proximity to hear the auditory signal located in the hallways of the second floor of the facility, which is not auditory from the dining room or residents’ living units. Once staff hear the auditory signal they must go room to room to identify the resident calling, which results in a delayed response time. One of four staff interviewed stated that although the call system for the assisted living residents on the second floor does not identify the specific resident living unit staff respond in “three to five minutes.”

Based on staff interviews conducted, LPA determined staff do not ensure call signal system is in good repair and staff do not respond to residents in a timely manner. The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Two deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted with Resident Care Director (RCD) Alysia Noriega, and a copy of this report and appeal rights was provided at the end today's inspection.