Complaint Investigation Report

per their IPP. Staff stated that despite of the 1:1 care C1 or any other client still deserves dignity, respect, and privacy when using the bathroom. The day of the incident staff walked in and out in two minutes, upon return staff found resident and immediately called for medical services and C1 was transferred to hospital for further evaluation.

It is alleged the facility is not accepting client back to the facility. Complaint details received on November 10, 2021. Record review revealed that UCI discharge paperwork dated November 11, 2021, C1 was discharged. Interview with S1 stated that C1 was discharged on November 11, 2021, and returned to the facility. Since then, C1 has been moved to a sister facility due to needing a higher level of care in which that facility can provide.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at facility.