Complaint Investigation Report

4 clients in care and 1 staff for the NOC shift. Based on the observations of LPAs Sean Haddad and Patricia Velazquez and QAC Jacqueline Puente, interviews which were conducted and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Facility is out of ratio is deemed UNSUBSTANTIATED.

Regarding the allegation: Facility does not have enough food for clients during the course of the investigation the following was revealed: LPA Sean Haddad conducted the initial complaint visit on September 14, 2022 and observed an adequate supply of perishable and non-perishable food present in the facility that was documented with photographs. Records reviewed included the facility’s Grocery Funds Ledgers documenting food purchases, Meal Planner Menus from July 2022 – March 2023, CalFresh EBT Cards for Client (C) #1 and C2, C1’s CA.Gov Transaction History for dated June 17, 2022 – September 14, 2022 and December 7, 2022 - March 7, 2023, C2’s CA.Gov Transaction History dated June 17, 2022 – August 24, 2022 and December 8, 2022 - March 8, 2023. On today’s date LPA Velazquez and QAC Jacqueline Puente observed the facility had an adequate supply of perishable and non-perishable food present in the facility as well as an emergency food supply. Based on the observations of LPAs Sean Haddad and Patricia Velazquez and QAC Jacqueline Puente, interviews which were conducted and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Facility does not have enough food for clients is deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Karry Vallejo and a copy of this report along with the appeal rights, LIC 811s, and LIC 9098 were provided at the time of this visit.