Complaint Investigation Report

306004293-6-7-2026-22-AS-LRIS-DVTQQU-20260709122252

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/25/2021 and conducted by Evaluator Albert Johnson

COMPLAINT CONTROL NUMBER: 22-AS-20210125123335

Staff failed to assist client with personal hygiene

On 06/07/2026, Licensing Program Analyst (LPA) Albert Johnson conducted a complaint visit via telephone call regarding the complaint allegations above.

Current census is 2. An interview with W. Greco current Administrator was conducted.

The Department investigated the allegation that staff failed to assist the Client with toileting needs and yelled at the Client on 01/13/21. The incident occurred over five years ago, and information necessary to corroborate or refute the allegation is no longer reasonably available. Key evidence including staff statements, logs, and internal documentation could not be obtained due to the age of the incident and staff turnover.

Although the RP provided a detailed account, there is insufficient evidence to meet the preponderance standard required to substantiate the allegation. No independent documentation or witness statements were available to confirm that staff failed to assist the Client with changing soiled clothing or that the Home Manager yelled at the Client.