Complaint Investigation Report

Regarding the allegation that Clients are not receiving mental health services as needed , the following has been concluded: Based on records reviewed and interviews conducted, it was confirmed that all current and recently discharged clients had been assessed by a licensed professional within 72 hours of their admission into the program as mandated by regulations. The credentials for all professionals documented in the electronic client records as providing mental health services were verified to be current and up-to-date with the Board of Behavioral Sciences. From those initial assessments, the individual plans of care reviewed indicated a default frequency of two individual therapy sessions weekly for each client. A review of the documented encounters logged into the electronic records confirmed that bi-weekly appointments had indeed taken place for each client whose file was reviewed during the investigation. This was additionally corroborated by statements made by clients and staff interviewed. Staff interviews also informed LPA that the facility had conducted an organization change, going from a single mental health provider to multiple, so that more customized approaches could be provided to individual clients.

As a result, the allegation is therefore found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.