Complaint Investigation Report

LPA reviewed the discharge summary for C3 dated September 11, 2025 and observed that it does not state the reason C3 was discharged from the facility. LPA reviewed the facility's plan of operation which states the discharge plan instructions. Per the facility's discharge plan instructions, there shall be a discharge summary for each client within twenty four hours of discharge and it shall include the reason the client was discharged from the facility. LPA conducted one staff interview who confirmed the discharge summary for C3 does not include the reason C3 was discharged from the facility.

Based on the evidence gathering during this investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. An exit interview was conducted with Residential Supervisor Jenna Ortiz. A copy of the report and Appeal Rights were provided.