Complaint Investigation Report

300607404-10-15-2024-22-AS-MSTC-DAL3QE-20241031182700

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/07/2024 and conducted by Evaluator Jenifer Tirre

COMPLAINT CONTROL NUMBER: 22-AS-20241007152032

Inside of facility is not free of obstructions

Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced inspection visit to initiate complaint investigation into the above allegations. LPA met with Licensee/ Administrator Vernell Laurence and staff Patricia Ingram and stated the purpose of the visit.

During the visit, LPA conducted a tour of the facilities inside and outside physical plant. LPA made observations and conducted interviews with staff. During time of visit, facility had no clients in care and are looking to close.

On October 7, 2024 the department received a cross report from an Agency regarding visits that were conducted to facility back on May 16, 2024 and August 15, 2024. Citations were issued at the time of that visit.

Based off observations, interviews and record review, regarding allegation Facility is not clean and in good repair, upon inspection by department the following was observed