Complaint Investigation Report

Interviews conducted during investigation revealed the following:

Three of three staff interviewed stated that all clients received different amounts of P&I funds and stated that they were not aware of Social Security Rate Changes for funds. Staff interviews stated that three of three staff stated that clients use their P&I Funds for cost of outings, food, and personal shopping. Staff stated they are not taking Clients funds. Interview with one of three staff stated that Client 3 had their social security discontinued and had to get reactivated in order to collect benefits again.

Interview with Witness stated that staff do not know current P&I rate changes, licensee does not provide explanations for amounts of money going into each amount of clients accounts and states that licensee did not inform family member of large purchases staff made on behalf of clients 1 and 2. Witness stated that Staff purchased items that Clients did not initially choose for themselves and claims clients wanted different versions of items. Witness stated that two clients (Client 3 and client 4) had their own bank accounts but stated clients didn’t have access to accounts. Witness stated that tracking system for clients P&I funds was unorganized and handwritten on notepad paper.

Interview with family member, states family member was not made aware of large purchases on behalf of clients and stated that they are typically consulted with purchases for conserved clients. Interview with family member, stated that specific items purchased for clients 1 and 2 they wanted returned and reimbursed to Clients P& I funds on behalf of clients and honor their conservatorship.

Record Review revealed that four of six clients ledgers did not match amount of money counted in funds. Reviewed Police Report dated January 26, 2023 stated by Officer stated that (financial) issue could possibly be the outdated accounting and documentation of finances.

Based on information provided in investigation, the preponderance of evidence has been met, meaning therefore the above allegations is found to be SUBSTANTIATED.

a deficiency is being cited as per the Title 22 Division 6 Chapter 2 of the California Code of Regulations.

An exit interview was conducted, and a copy of this report and appeal rights were provided to Facility representative.