Complaint Investigation Report

It was alleged that the staff did not ensure clients were free from intimidation and verbal abuse. LPA De Perio conducted a total of 9 interviews which consisted of staff and clients, and 7 out of the 9 interviews conducted, corroborated with the allegation, of which 1 interview directly admitted to calling client 2 (C2) a "bully".

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED.

For today's visit, citations were issued per Title 22 Division 6 of the California Code of Regulations.

An exit interview was conducted with AD Laurence and S1 Ingram. A copy of this report was provided and explained.