Complaint Investigation Report

According to a staff member, as soon as the weather began to heat up in about April, it was discovered the AC unit was not working properly. The AC unit was not cooling the second floor like it was cooling the first floor.

Regarding the complaint allegation: Staff did not ensure that a comfortable temperature was maintained in all areas of the facility.

3 of 4 individuals interviewed, confirmed the second floor of the facility was significantly warmer that the first level of the facility due to the AC issue. According to S1, a temporary AC unit was placed in the one of the client bedrooms because the fan was just blowing in hot air. During two additional interviews it was discovered fans were purchased and being used upstairs due to the AC not properly cooling the second level of the facility.

Based on the evidence gathered through interviews, document review and observations, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Violations are being cited per California Code of Regulations Title 22.

An exit interview was conducted, and a copy of this report, and appeal rights were provided.