Senior Care Records.

Facility Evaluation Report

Hills of Highland, the, Santa Ana07/28/2026Licence 306006571

Capacity6
Census5
Date signed07/28/2026 10:29:35 AM
Name of licensing program analystBrandon Lopez
Name of licensing program managerSheila Santos
The inspector’s account

On July 28, 2026, Licensing Program Analysts (LPAs) Brandon Lopez and Tran Nguyen made an unannounced visit to the facility to conduct a Case Management - Health Checks. LPAs were greeted and granted entry into the facility by staff after explaining the purpose for the visit. Administrator (AD) Heddymae Oyson was present and also assisted on today's visit.

On today's visit, there are five residents in care and there were two care giving staff present. LPAs, accompanied by the AD, conducted a tour of the physical plant. LPAs inspected the five resident bedrooms and observed them to be free of hazards. LPAs observed the lights in each of the resident's bedroom to be operational. LPAs observed residents bedrooms to have the required furnishings of a bed, a chair, a chest of drawers, and a lamp. LPAs observed resident beds to have clean linens and blankets. LPAs inspected the five bathrooms located in the facility. LPAs observed bathrooms to be clean. Bathrooms are equipped with grab bars and non-skid floor mats. Hot water temperature measured between 97.8 and 100.5 degrees Fahrenheit.

LPAs inspected the facility's kitchen area and observed it to be clean. LPAs observed the facility has a two day perishable and seven day nonperishable food supply on hand. LPAs observed the facility has a three day emergency food and water supply stored in the pantry. LPAs, accompanied by the AD, conducted a tour of the exterior portions of the facility. LPAs observed the exterior to be free of any hazards or obstructions. LPAs conducted an interview with the landlord of the property, Witness #1 (W1) during the visit. W1 said that the facility only paid a portion of their July 2026 rent and current has an outstanding balance of $70,200.00, which includes past owed rent, late fees, and property taxes owed. W1 also said that there is currently no installment agreement to address the facility's outstanding balance. CONTINUED ON LIC809-C

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction