Complaint Investigation Report

C2 resided at the facility since August 2021 after transferring from another of the Licensee's facilities resulting in 25 years residency with Licensee. Client moved out on June 20, 2024. Licensee denies being payee for C2 and social security payee report confirms this. Licensee indicates the client had a negative P & I balance and in fact owes the facility money. Licensee states the ledger and $466.02 was issued to the client's family on July 1, 2024. C3 resided at the facility since August 2021 after transferring from Licensee's other facility resulting in 37 years residency with the Licensee. Licensee indicates receiving no money from Orange County Regional Center and only received board and care rate of $1421 and P & I of $197. At the time of departure from facility, C3 had a negative P & I balance and in fact owes the facility money. Licensee stated refunding the money back to social security in the amount of $1136.80 for board and care and $147.07 for P & I. LPA reviewed social security correspondence indicating Licensee was no longer payee effective July 30, 2024. Facility closed effective 09/30/2025. Based on interviews conducted and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are determined to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. LPA unable to provide an exit interview as facility is closed and Licensee did not respond to LPA's call. Report was delivered via certified mail.