Complaint Investigation Report

306003529-10-27-2021-22-AS-SSAS-CPH2Q6-20230228163525

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/19/2021 and conducted by Evaluator Michelle Reed

COMPLAINT CONTROL NUMBER: 22-AS-20211019091710

Administrators Sonia Garcia and Kelly Francia

Staff denied resident from receiving mail

Staff denied resident from receiving phone calls

Licensing Program Analysts Michelle Reed and Beverly Thompson Gracia arrived at the facility to discuss the complaint allegations. Upon arrival, LPAs met with Staff Arnell Lopez and Stephanie Magana. Administrators Sonia Garcia and Kelly Francia arrived a shortly after LPAs. Resident #1(R1) was admitted into the facility on 10/14/21. Records were reviewed and interviews with staff, R1 and witnesses. R1 has a cell phone available for use as well as a landline at the facility. R1 disclosed that she talks to all her family and friends as she so chooses. She also has a phone list with all family members names, phone numbers, relationship and their location. Sometimes the cell phone reception is not reliable and calls may be dropped. R1 does not have a landline in her room however on today's date the Licensee was having ethernet installed in R1's room. R1 will have her own phone number and the phone number will be shared with all family members. When asked about mail service R1 stated that she is allowed to receive mail but at this time her Daughter(POA) handles all her mail. Based upon interviews and a review of records the allegations are unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Sonia Garcia and a copy of this report was provided.