Complaint Investigation Report

In addition to denying there are concerns about the care at the facility, the individual said some very good things about the Licensee/Administrator Zoila Flores and the care she has provided. The individual provided details about what Licensee Flores has done for their loved one while under her care.

During the investigation documents were reviewed and the information reviewed did not support the complaint allegation. According page four and five of Client 1’s (C1) Individualized Program Plan (IPP) dated June 24, 2025, C1 has maintained good health status without any major illnesses, injuries, or hospitalization. It was documented in the June 24, 2025, IPP that C1 expressed they’re happy living in the home, happy with the current placement, and does not wish to move out.

Based on the information gathered during the investigation through interviews and document review, the department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.