Complaint Investigation Report

Out of 9 rooms, 6 rooms did not have hot water that met regulation guidelines.

End of shift reports were reviewed and staff were interviewed. Shift reports for 8/24/22 -8/27/22 disclosed that Resident #1, #2, #3 ,#4 , #5 and #6, did not get their showers as there was no warm or hot water. Laundry services were also not completed during that time as there was no hot water.

Based upon water temperatures at the time of the 8/31/22 visit, interviews, and a review of records the preponderance of evidence standard has been met and the allegations are substantiated.

An exit interview was conducted and a copy of this report and appeal rights were provided to Ms. Kornmann.