Complaint Investigation Report

306005691-3-12-2024-22-AS-SSAS-DPUQX4-20251230113253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/25/2022 and conducted by Evaluator Joseph Alejandre

COMPLAINT CONTROL NUMBER: 22-AS-20220825163549

SILVERADO SENIOR LIVING-SAN JUAN CAPISTRANO

Staff member is abusing residents in care.

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the investigation into the allegation listed above. LPA met with Executive Director Sheila Fike and explained the reason for the visit. The investigation into the allegation revealed the following. It was alleged that staff at the facility wake up residents at 4 am or 5 am in the morning so the staff arriving at 6 am are not overwhelmed by having to get all the residents up and ready at the same time. The residents would then be put in a common area and stay there until breakfast is served. Breakfast is served from 7:30 am to 9 am. There would be no reason to wake residents unless there was an emergency or medical reason to wake them up. 14 out of 14 witnesses interviewed provided conflicting information regarding the allegation. None of the witnesses interviewed could corroborate the allegation. All individuals interviewed did report that none of the residents are abused or treated poorly. Based on the evidence gathered there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation, staff member is abusing residents in care is deemed UNSUBSTANTIATED.