Complaint Investigation Report

It was alleged that Resident #1 (R1) was not showered for multiple days. Seven staff interviewed denied the allegation, stating that R1 received showers at least twice a week, R1 rarely refused showers, and that if R1 did refuse a shower facility staff would attempt multiple times to complete the shower for R1. Seven out of seven residents interviewed did not raise concerns about not receiving enough showers. However, review of the facility’s shower log revealed that R1 did not receive a shower on October 5, 6, 7, 8, 9, 10, or 11, 2024, and while a single refusal was documented on October 8, 2024, there is no documentation of additional attempts to offer R1 a shower until another single refusal was documented on October 11, 2024. AD reviewed the shower log and confirmed that it shows that R1 did not receive a shower during this period. While R1 had the right to refuse showers, facility staff did not make and document multiple attempts to assist R1 with showers. The information obtained corroborated the allegation.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.