Complaint Investigation Report

306005582-3-20-2024-22-AS-SSAS-D3M2UU-20240322174254

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/03/2024 and conducted by Evaluator Celine DePerio

COMPLAINT CONTROL NUMBER: 22-AS-20240103170900

Licensees is not revealing the facility license number in all advertisements

Licensing Program Analyst (LPA) Celine De Perio conducted an unannounced visit to the facility to deliver the findings. LPA De Perio explained the purpose of today's visit, was greeted, and granted entry by staff on duty, who notified Director - Erin Adams about visit.

It was alleged that licensees is not revealing the facility license number in all advertisements. 2 out of the 2 staff interviews provided direct admission that the facility number is posted on the facility website, however, was not specifically posted on the facility social media Facebook page. LPA De Perio conducted a record review of the facility Facebook page ( https://www.facebook.com/serenebehavioralhealth/ ) and did not observe the facility license number posted.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, the preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. An exit interview was conducted with Director Adams. A copy of this report was explained, and appeal rights were provided during the visit.