Complaint Investigation Report

Upon direct care staff file review, LPA observed three out of five direct care staff records did not contain a minimum of 20-clock-hours of continuing education per year, which shall provide the staff with the knowledge and skills as appropriate to their job assignment, as required by regulation.

Based on client and staff records review conducted, LPA determined that facility does not have the required medical assessments for clients, facility does not have the required treatment/rehabilitation plans for clients, and facility did not complete the written needs and services plan within 72 hours of admission as required for clients, and direct care staff at the facility are not properly trained. The preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. Deficiencies are being cited per Title 22 Division 6 of the California Code of regulations. (See LIC9099-D).

Program Director Bobby Santangelo was contact by phone and an exit interview was conducted with PD and BHT. A copy of this report, and appeal rights were left at the facility.