Complaint Investigation Report

The emergency binder contained all necessary and pertinent information for all 39 residents which included the face sheets, allergies, healthcare directives, emergency contacts, diagnoses, and etc.

Therefore, this agency has investigated the complaint and based on the records that were reviewed, the allegation is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Executive Director Roger Endert and Health and Wellness Director Lori Salas, and a copy of this report was provided at exit.