Complaint Investigation Report

306006472-7-22-2026-22-AS-AORZ-DWFPTM-20260729113609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/06/2026 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20260706093007

Staff are mismanaging residents medication

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA toured the memory care unit and interviewed staff as well as reviewed and obtained pertinent documentation such as medication administration records. Regarding the allegation that staff are mismanaging residents medication, the investigation revealed the following: LPA toured the memory care unit and did not observe any medications on the ground in common areas or in resident rooms. LPA reviewed select medication administration records (MAR) and did not observe any discrepancies. Five out of six staff deny medications or supplements lying on the ground. One out six staff stated finding a vitamin on the ground one time. Based on interviews conducted, LPA is unable to corroborate the allegation. Therefore, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was left at the facility.