Complaint Investigation Report

304700278-7-24-2024-47-HC-WSCT-D7GUHJ-20240724153600

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/29/2023 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20230629153208

Home Care Services aranged were not provided to client.

Associate Governmental Program Analysts (AGPA) Ruben Perez arrived at the business address to meet with Tafa Jefferson, designee of Amada Senior Care at 901 Calle Amanacer Suite 300, San Clemente, CA to discuss the above complaint allegation. Designee, Tafa, greeted me at the door and let me in for an inspection of the organization.Tafa was able to provide documentation; service agreement, schedule, intake notes, daily visit notes, invoices, and emails from the daughter of client to show that services were not scheduled for dates indicated by the complainant.

Based on AGPA's observations and interviews, the AGPA concluded that there was not enough evidence that the organization was scheduled to provide services for certain dates indicated in the above allegation, therefore, the above allegation is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the report along with appeal