Complaint Investigation Report

Regarding the allegation, facility did not arrange for medical care appropriate to resident needs, the following has been concluded: It was alleged that the facility did not arrange for medical care appropriate to R1's needs. LPA conducted an interview with R1 who confirmed the allegation. LPA conducted four staff interviews. Four out of the four staff interviewed denied the allegation. Staff interviewed stated that medical care was also sought for R1 when it was necessary or when it was requested from R1.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the two allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Licensee Flormine Resurreccion and a copy of the report was provided.