Complaint Investigation Report

Based on interviews with 4 out of 4 staff they all deny allegations of ever being mean, rude or discourteous to residents. Interviews with 4 out of 4 witnesses reported they have not witnessed or heard of any staff that was mean, rude or discourteous to residents.

Based on the preponderance of evidences through interviews the allegation that resident not accorded dignity in relationships with facility staff is UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint.

An exit interview was conducted and a copy of this report and confidential names list was provided.