Complaint Investigation Report

Four out of the four residents interviewed denied the allegation and stated that they have never been treated roughly by staff. Residents interviewed also stated that they have never seen staff treat any other resident in a rough manner. Additionally, two out of the four residents interviewed stated that R1 has made similar allegations about the staff in the past, all of which have been false.

Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegations is false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Administrator Van Pao and a copy of the report was provided.