Complaint Investigation Report

304700340-1-30-2024-47-HC-WSCT-D23265-20240201160631

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/02/2023 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20230502114316

Home Care Aids did not recieve required training prior to caring for clients.

Home Care Aids did were not registered on the Home Care Aide Registry prior to caring for clients.

Home Care Aids did not have a TB clearance on file proir to caring for clients.

Home Care Aids did not have a fingerprint clearance or exemption prior to caring for clients.

On 11/28/23, Analyst Ruben Perez arrived at the business address for Assisting Hands Yorba Linda. Licensee was not available on that date and Analyst Perez returned on 11/30/23 to complete the complaint investigation. Analyst Perez introduced himself and was greeted by Shana Koh. Analyst explained that he was there to investigate the above complaint allegations. Analyst Perez interviewed Shana regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. Analyst Perez also reviewed personnel files and payroll to ensure licensing requirements are met. The documentation demonstrated that certain caregivers were working prior to clearance on the Home Care Aide Registry.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.