Complaint Investigation Report

Interviews with 3 out of 5 residents stated that their responsible parties have been informed of change of condition when something happens to them. The remaining two residents did not have issues with change of condition.

It was alleged that Staff did not properly report incident to resident's responsible party. Interviews with 6 out of 6 staff stated all incidents are reported to responsible parties. Interviews with 3 out of 5 residents stated if there is an incident their responsible parties are informed either via calls or emails. The remaining 2 residents did not have incidents occur.

It was alleged Staff does not treat residents in care with respect. Interviews with 6 out of 6 staff stated they treat all residents with respect. Interviews with 5 out of 5 residents stated they are treated with respect by all staff.

Therefore based on the preponderance of evidence through interviews and observations the allegations Staff did not properly inform resident's responsible party of the resident's change of condition, Staff did not properly report incident to resident's responsible party, and Staff does not treat residents in care with respect are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

No deficiencies cited. An exit interview was conducted and a copy of this report this report was left at the facility.