Complaint Investigation Report

306005850-3-11-2022-22-AS-SSAS-CE9MK6-20220509094009

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/03/2021 and conducted by Evaluator Michelle Reed

COMPLAINT CONTROL NUMBER: 22-AS-20210903110953

Licensing Program Analyst (LPA), Michelle Reed made an unannounced visit to the facility for the purpose of presenting the findings of the complaint investigation. Upon arrival, LPA met with Administrator Ryan West. The complaint was investigated by the Department and consisted of interviews with Staff, Administrator Ryan West, and witnesses as well as documentation. The following was determined:

Client #1 was admitted into the facility on 8/25/21. On 9/3/21 C1 told Staff #1 that he wanted to move out as the program is voluntary. S1 explained that C1 could not leave as there were protocols that needed to be followed first for discharge. C1 became upset as C1 wanted to leave right away. Staff completed discharge procedures and C1 left the facility on 9/3/21 at 11:11am. Based upon interviews and a review of records, the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that an alleged violation occurred.

An exit interview was conducted with Ryan West and a copy of this report was provided.