Complaint Investigation Report

LPA conducted or attempted a total of six staff interviews during the investigation visit.

Regarding the allegation that an Inoperant alarm has allowed unsupervised exits from residents with dementia, the following has been concluded: Based on observation and interviews conducted, the sound alarms are functional and staff response is consistent with the prevention of wandering risks in the facility's residents. None of the staff members interviewed corroborated the occurrence of an incident during which any resident was able to exit the facility unsupervised. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided to a facility representative.