Complaint Investigation Report

306005154-4-14-2023-22-AS-SSAS-CRAPV5-20230427113833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE & INLAND A/SC , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2023 and conducted by Evaluator Kevin Saborit-Guasch

COMPLAINT CONTROL NUMBER: 22-AS-20230227164107

Staff are unable to communicate due to language barrier

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch conducted an unannounced visit to deliver findings into the investigation of the allegation listed above. LPA was greeted and granted entry by facility staff. Administrator Michelle Goodney was notified of the visit and arrived later to assist.

An initial visit was conducted on March 6, 2023. Staff schedule reviewed, staff interviews conducted. Based on documents reviewed and staff interviews, staff member S1 was confirmed to be present on the day reported in the initial complaint report. S1 was confirmed by interview to be fluent in English. The allegation is therefore Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was reviewed and left to facility representative.