Complaint Investigation Report

306006145-10-24-2024-22-AS-AORZ-DADU4S-20241025151536

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/27/2023 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20231227120901

Facility is not following approved plan of operation

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA toured the facility and interviewed Administrator. Regarding the allegation that facility is not following approved plan of operation, the investigation revealed the following: At the initiation of the investigation, LPA observed no clients are on-site at the facility. Clients from all Mental Health Collective facilities go to an offsite location daily for therapy, activities and meals. LPA observed clients at the off-site center. Facility staff accompany the clients to the center. Facility is not providing Monday through Friday daytime services at the facility. Based on observations and interviews conducted, the preponderance of evidence standard has been met, therefore the allegation is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. Exit interview conducted and a copy of this report along with appeal rights were provided.