Complaint Investigation Report

306006145-8-20-2025-22-AS-AORZ-DKRTPE-20250821145414

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/12/2025 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20250812113622

Facility is not following the plan of operation.

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA interviewed staff as well as reviewed and obtained pertinent documentation such as client assessments. Regarding the allegation that facility is not following the plan of operation, the investigation revealed the following: Review of client assessments indicated facility is not following the plan of operation regarding vocational assessments. Clients #1 and #2 do not have complete vocational assessments. Assessment includes one question regarding employment. Based on record review, the preponderance of evidence standard has been met, therefore the allegation is deemed Substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. An exit interview conducted and a copy of this report along with appeal rights were provided to a facility representative.