Complaint Investigation Report

Regarding the allegation that Facility staff did not keep accurate records on resident(s), the following was concluded: LPA obtained records initially transmitted to the family of resident R1 by facility staff that were shown to include unrelated documents pertaining to resident R2 and R3 that had been included erroneously. The allegation is therefore deemed to be Substantiated, meaning the preponderance of evidence standard has been met.

A citation is issued on an attached form LIC9099-D,

An exit interview was conducted and a copy of this report along with appeal rights were provided to facility representative.