Complaint Investigation Report

306006305-10-2-2024-22-AS-LMOA-DAB7LX-20241022214613

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/02/2024 and conducted by Evaluator Jenifer Tirre

COMPLAINT CONTROL NUMBER: 22-AS-20241002110156

Licensee failed to include facility license number in advertisement

Licensing Program Analyst (LPA) Jenifer Tirre met with Acera Health LLC, Chief Executive Officer (CEO) Marlon rollins to initiate complaint investigation into the following allegations.

LPMs and LPA reviewed Acera Health’s website and observed facility license numbers for two of four licensed Social Rehabilitation Facilities are not being advertised on website. Licensee’s website shows the facility numbers on two of the four facilities mentioned above in Corona Del Mar and Costa Mesa (facility numbers 306006131 & 306006072). The two other facility numbers are not displayed on their website.

Therefore, based on interviews conducted, observations and records reviewed, the allegation that Licensee failed to include facility license number in advertisement is SUBSTANTIATED.

The following is being cited per California Code of Regulations Title 22

An exit interview was conducted with CEO Rollins. A copy of this report, 809-D Page and appeal rights was provided.