Complaint Investigation Report

Additionally, seven out of the eight residents expressed that their change of condition was continuously monitored by the facility staff and was not concerned about their care. One resident refused to participate in the interview.

Therefore, this agency has investigated the complaint and based on the interviews which were conducted and the records that were reviewed, the allegation: Staff did not monitor the resident’s health changes is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Executive Director Maria Domingo, and a copy of this report was emailed to the Executive Director at the end of the visit.